About

Raphael Sousa

Purpose

Connecting Design, Artificial intelligence (AI) & Technology to make people wealthier, healthier and happier.

Currently

Rethinking payments at Nubank.
Staff Designer & Agile Technologist.
15+ years across 15 countries.
Based in Latam.

The Human

🇧🇷

Origin

Brazilian

👶🏻

Role

Father

🏉

Sport

Rugby & Judo

⚙️

Conviction

Builder

Experience

2023 — Present

Nubank

Rethinking the payments experience at NuPay for millions of users across Latin America. Leading design strategy to reduce friction and build trust in digital financial infrastructure.

Current
2020 — 2023

qiip (Grupo Sura)

Led end-to-end UX, product strategy with a team of +36 people. From 0 to 4M users, CAC > 0.5 usd and largest study in Financial Wellbeing in the world (+ 2M people).

Fintech
2017 — 2020

Designit

Led several strategic design projects in different industries and countries. Key customers World Economic Forum, Celsia, Cisco, Sura, Bancolombia, Grupo Sura, many more.

Strategic Design Consultancy
2016 — 2017

Wipro

Led design for CX transformation programs in LATAM. Key customers Celsia, Sanofi, Braskem, Petrobrás, many more.

Big Tech Consultancy

Education &
Formation

Degree in Data Science

Thesis in Behavioral prediction and behavioral design based on AI.

MBA in Digital Business

Thesis in Key factors for customer experience in a platform business model.

Postgraduate in Instructional Design

Thesis in Strategic design methods and learning by doing methods at corporates.

Degree in Information Systems

Thesis in Decision support system for advanced research in Education.

Degree in Digital Design

Languages &
Reach

Portuguese
Native
Spanish
Fluent
English
Fluent
French
Learning

Countries Worked In

🇧🇷 🇨🇴 🇲🇽 🇵🇪 🇺🇲 🇮🇳 🇨🇳 🇭🇺 🇬🇧 🇨🇷 🇭🇳 🇬🇹 🇸🇻

Awards & Recognition

🏆 Fast Co — Innovation by Design Award 📝 WEF — Accelerating the Impact of IoT White Paper 📙 SDN Touchpoint — Published Contributor

Latest Writing

Frustraciones de un diseñador: el diseño perdido Service Design / Agile: A Symbiosis Leveraging Design in Policymaking What's Next for Education A Long-Term Project Reflection Future Chatbot Designer The Power of Soft Skills

Speaking & Keynotes

Keynote: The Power of Data

The Power of Data

Cámara de Comercio de Medellín

Keynote: Speculative Design & the Future of Money

Speculative Design & the Future of Money

Fintechs & Drinks — NXTP Labs Medellín

Keynote: Strategic Design & Disruption

Strategic Design & Disruption

Fundación del Área Andina

World Economic Forum × IPT research and facilitation

WEF Industrial IoT Research

World Economic Forum × IPT

Strategic vision and product plan facilitation

Strategic Vision & Product Planning

Facilitation @ qiip

Let's design
the future
together.

Available for strategic design consulting, keynotes, and fintech product leadership.